Oh, Klarna, you thought AI could handle cranky customers better than humans? Think again! The fintech giant, once starry-eyed over OpenAI’s bots, is now begging for its human workers back after its AI agents flopped harder than a bad rom-com. Turns out, algorithms can’t soothe a customer’s rage like a real person’s “I’m so sorry, let me fix that.” CEO Sebastian Siemiatkowski’s U-turn from AI evangelist to human cheerleader is a wild plot twist. Will other companies learn from this tech tantrum?
Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back
