The future is here, and apparently, it’s here to make humans sound… less human? A global call center giant is using AI to “neutralize” the accents of Indian employees, because why bother with cultural understanding when you can just algorithm your way to clearer phone calls? Investors aren’t thrilled, the internet is divided, and somewhere, a robot is laughing in perfect Midwest American English.
World’s Largest Call Center Deploys AI to “Neutralize the Accent” of Indian Employees
